Contact
We’re happy to hear from you. Whether it’s feedback, an idea, a privacy question or help with your account, just get in touch.
How to reach us
Email: appearancefb@gmail.com
In the app: Settings → Help & feedback. Your message reaches us directly, together with your app version and device type, so we can help faster.
Mailing address: Dominik Nagel, Ziegelstr. 73, 73084 Salach, Germany
What to include
how you sign in to Appearance (Apple, Google or email and password) and the email address of your account,
a short summary of your request,
helpful details such as your device, system version, app version or screenshots.
Response time and languages
We aim to reply within 2–3 business days (Monday to Friday, CET/CEST). We reply in English or German, and in French or Spanish where we can.
Common requests
Delete my account and data
In the app (recommended): Settings → Account → Delete account. You’ll be asked to sign in again with Apple or Google to confirm. Your account and all content are then deleted permanently.
No access to the app: Email us with the subject “Delete account” from the address linked to your account. If you used Sign in with Apple with “Hide My Email”, please mention this. We’ll verify that the account is yours and confirm once deletion is complete.
Uninstalling the app does not delete your account. Full details: Delete your account and data.
Privacy and data requests (GDPR)
Use the subject [Privacy] and tell us what you need: access, a copy of your data, correction, deletion, restriction or objection. We may ask you to confirm that the account is yours. We answer within one month at the latest.
Tip: you can download a complete copy of your data yourself at any time under Settings → Privacy → Export my data (PDF and JSON).
Bug reports and feedback
The quickest way is Settings → Help & feedback in the app. By email, use the subject [Support] or [Feedback] and add the steps to reproduce, your device model, system version, app version and screenshots if possible.
Press and partnerships
Use the subject [Press] or [Partnership] and include your outlet or company, your topic and any deadline.
Security issues
Use the subject [Security] and include a short description and the steps to reproduce. We appreciate responsible disclosure: please give us time to fix the issue and don’t publish details or exploit code before we’ve responded.
Before you write
Never send us passwords. We will never ask for them.
Please don’t send sensitive information by email, such as health details. Appearance is not an emergency or crisis service. In an emergency, call your local emergency number (112 in the EU).
When you contact us, we process your message and contact details to handle your request. See our Privacy Policyfor details.
Email templates
Account deletion (no app access)
Subject: Delete account
Email address of my account: …
I signed in with: Apple / Google / email and password
I request the permanent deletion of my account and all associated data.
I understand that this cannot be undone.
Privacy request (GDPR)
Subject: [Privacy] Access / Copy / Correction / Deletion
Email address of my account: …
I signed in with: Apple / Google / email and password
Request: …
Details (optional): …
Support
Subject: [Support] Short description of the issue
Device and system version: …
App version: …
Steps to reproduce: …
What I expected / what happened: …
Screenshots (optional)